FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

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WHY SOME BARS LOOK DIFFERENT THAN OTHERS IN PHOTOS?

Each soap is unique! This is what craftsmanship is all about. Although we could use a similar base recipe on most of them, the final recipe is always different. Each bar has a variation in additives, fragrances, essential oils, inlays, and colors. We do our best to accurately photograph our soaps so that the colors and design details are accurate. Due to the nature of artisan products, expect slight variations, small bubbles, and small blemishes.

EACH SOAP IS ONE OF A KIND!

When you buy an artisan bar, you will not get the exact artisan bar shown in the picture, but a similar version of that bar, because even if it is prepared in the same batch, each one has its own unique design. Due to its handcrafted nature, an exact duplication is almost impossible; however, we make it as close as possible to the best of our capacity, while maintaining the same quality. You will receive a variation of our great quality product, which can be in color, swirl details, cut, design, or weight.

CANCELLATION

An order may be cancelled prior to shipping. For safety concerns, once an order has shipped, all sales are final.

ALLERGY WARNING

All ingredients of each product are detailed in each listing and on the label of each one. We are transparent about the ingredients used in our products. It is the responsibility of each consumer to do their research and decide what would work best for them. We also cannot claim that any of the listed ingredients will cure or improve any topical condition. BV Soaps products are not manufactured by healthcare, skin providers, nor medical professionals. The main purpose of BV Soaps, artisan soaps is to cleanse the skin. At some point, an ingredient may have been in contact with another one, such as seeds and grains, and essential oils, among others. It is important that you know the ingredients and/or allergens that could affect you, and that we use other ingredients and/or possible allergens in our facilities. Talk to your trusted healthcare and/or skincare provider, or medical professional, before using any skincare products, especially during pregnancy and breastfeeding.

PRECAUTIONS

It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to use. If any products cause irritation, discontinue use immediately, and consult a physician. BV Soaps is not responsible for injuries or accidents. If you are knowingly allergic to any ingredient that we use in our products, and you choose to use it, we are not responsible for any rashes or allergic reactions that may occur. If an allergic reaction or rash does occur, discontinue use immediately. By placing an order, you acknowledge that you have read and agree to our terms, conditions, and policies and also acknowledge that we cannot be held responsible for misuse of our products. Please keep out of reach of children.

RECOMMENDATION

Keep your bar of soap dry between uses, a drained soap dish works best, avoid direct contact with water to help extend the product’s life. Let the soap dry completely and then store it in a cool, dry container away from bright light. Each artisan bar is hand-cut and trimmed so its weight may vary slightly. For external use only. Keep out of eyes. Discontinue use if irritation occurs.

REFUND/RETURN

How do I return an item?

We do not accept returns under any circumstances due to sanitary reasons because of the nature of the product. Once an order is shipped, for safety reasons, all sales are final. Refunds will not be given due to personal dislike of scent or texture. Keep in mind that each person is different, and aromas can be perceived differently. We do our best to describe the scents based on the fragrance and essential oils used and the descriptions given by the manufacturers. If you are not satisfied with your purchase, please contact us via email.

 

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